When you’re traveling, you frequently have to stay in hotels. Hotels are supposed to be luxurious: your towels are always folded nicely, there’s a delicious breakfast buffet waiting for you every morning, and you get to enjoy a flat screen TV without actually having to invest in buying one.
You’d also like to be able to enjoy the World Wide Web. But, alas, you usually cannot. Most hotels charge for wifi, which blows my mind; it should be included just like electricity or running water. But even if the wifi is included with your room, it probably won’t work. You won’t be given the right password, or if you are the page just never loads. The connection may be spotty, coming in and out, or you can only access certain sites…the list of issues goes on and on.
Hotels: Pull it together. How difficult is it to provide good wireless internet to your customers? Don’t you want them to have a good stay and to recommend your hotel? Because right now…I’m giving you a bad review on Yelp.